My family and I came to Lancaster, CA to attend a local sports event, stopped by McDonald's on 7/9/22, It was busy location. As we waited for our food, I observed Eric walk around the sitting area, ensuring everything was wiped down & no trash on the floor, asking if we needed any assistance. Suddenly a homeless lady entered premises with dog on leash and 4 kittens in a crate, as she walked in her crate disassembled, all kittens strayed amongst the lobby. With no hesitation, Eric came to assist her with multiple pets. It became rather messy, there was a crowd, but Eric kept his calm during the entire incident. It started to get a bit rowdy as cats were wandering, people started to say that they were allergic to cats and Eric was very attentive to the lady and kindly asked the lady to take her pets outside. He quickly cleared the area with all safety measures in mind he sanitized rapidly to have that lobby available for customers. I approached him to tell him I appreciated his hard work
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