Crew Member Nomination

by Edna

I walked into this branch to meet with a client. Edna was standing at the register with a smile on her face as if she was waiting just for me. I told her I was meeting with my client and I planned on getting two coffees to go. She was very nice and I could tell she loved her job. She said she would make them when I'm done with my client. After my meeting, without me reminding her, she made them fresh to go!That's how you do customer service. These days many employees do not honor great customer service so it is refreshing when I come upon someone as rare as Edna. Thanks Edna for starting my morning with coffee!

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