Crew Member Nomination

Crew Member Nomination

by Maurice W

This location has a really pleasant and professional staff overall. We look forward to our visits there and in particular seeing Maurice. He brightens up our day with a greeting and a smile each visit. He makes you feel special and feel that your business is appreciated. On the rare occasions they may be a problem- he is quick to apologize and resolve the issue quickly and professionally.Here is an example from last week. We ordered 2 Crispy Chicken Sandwiches and our usual coffees (he knows how we want them!). We sat down and when we opened our sandwiches the were not what we ordered. I took them to counter, and he saw and came over and asked if there was a problem. I showed him the sandwiches and he looked at our order. He looked at me and said - We are truly sorry for the problem- this is our mistake I will resolve it right away. I will send correct order to you. He personally brought our correct order to us, apologized again and to my surprise he brought 2 apple pies for us!

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