I didn’t know Luis was the manager. He was taking orders at the drive-through Friday morning. Mentioned something about his tie. He said all managers wore them. Was surprised a manager was outside taking orders. He said it was to keep morale or something like that. He was very personable & a great way to start the day. Didn’t see his name and asked his name when I got to the window to get my coffee. Saw this email and thought I’d share this story.