We’re loving your inspiring stories about Crew members who always go the extra mile.

Compassionate. Sensitive. Understanding. These are just a few words that describe Matt, who goes above and beyond to look out for his customers in Rochester, New York, going so far as to bringing drinks out to this favorite customer’s car:

“I have mobility limitations and hand weakness, so handling a drink tray to take home my weekly order of iced teas is not possible. Your employee, Matt is someone I look for whenever I arrive. Matt ALWAYS offers to help. The fact that he does this task for me with understanding, rather than annoyance, is so appreciated.”
- David

Owner/Operator, Tim Potter got together with Matt’s Supervisors and best friend to reward him with a new laptop, headphones and a framed customer appreciation poster for all he does.

Thank You, Matt!

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Send us your Crew stories and let’s say Thank You for all they do.

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With an infectious smile and a positive attitude to boot, Gabe has been working at McDonald’s for two years, since he was 16 years old. He’s known not only for his fast and accurate service, but for being an inspiration to all his customers he encounters on his shift at the Homewood, Alabama, McDonald’s location.
Compassionate. Sensitive. Understanding. These are just a few words that describe Matt, who goes above and beyond to look out for his customers in Rochester, New York, going so far as to bringing drinks out to this favorite customer’s car:
Love for the McDonald’s crew in Chula Vista, California, starts at a young age; for 7-year-old Ariany, she penned her “heroes” at McDonald’s a sweet letter of thanks:
All superheroes have one thing in common: they are known for saving lives of those around them. When a Crew member suddenly collapsed at a Tulsa, Oklahoma, restaurant, fellow Crew member, Alfredo, jumped into action, immediately starting chest compressions.
Lily has been the heart and soul of her team in Florence, South Carolina, for the last decade. As a passionate NASCAR fan, the Owner/Operators of the Greater Carolinas surprised Lily with the encounter of a lifetime when racing legend, Kurt Busch, crashed her shift and gave her tickets for a NASCAR experience she’ll never forget:
For some, 25 years is just a number. For Jamie, it’s 25 years of smiles, good vibes and being a wonderful start to her customers’ days. The Owner/Operators of the Costa Enterprises organization and its executive staff celebrated 25 years of Jamie at their Bluewater Bay, Florida, McDonald’s with cake and a special lunch where they unveiled a plaque in her honor.
Participation in the Thank You Crew campaign is completely optional. If you or the person you are nominating works for an independent franchisee, please note that each independent franchisee is alone responsible for all employment matters in their respective restaurant, including setting and enforcing policies and practices regarding wages, hours, and working conditions. McDonald’s USA has no control over employment matters at restaurants owned and operated by franchisees.
This submission page is intended to collect stories that celebrate McDonald’s restaurant Crew and Managers. Complaints submitted here will not be shared with our Customer Care team. If your McDonald’s experience did not live up to our standards, please let us know by filling out our Restaurant Feedback Form, so we may determine how best to help. 
Participation in the Thank You Crew campaign by sharing or submitting a story, by being featured in a shared or submitted story, or in any other respect does not create a principal-agent relationship between McDonald’s Corporation (or any of its subsidiaries) and any independent franchisee, nor does it create an employment relationship between McDonald’s Corporation (or any of its subsidiaries) and any franchisee’s employees. McDonald’s Corporation and its subsidiaries do not control and are not responsible for the employment policies and practices of independent franchisees and do not employ independent franchisees’ employees.